IT Services Info & News | Ascensha

Does your company have an effective technical support system in place? For many companies, the impact of IT support on business is often overlooked. Regardless of whether your IT support exists primarily internally for employees or externally for customers, the impact it has on your business is greater than you might think. How, then, do you know if your organization’s technical support is contributing to your success rather than to your detriment?

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Answer: On the surface, yes, utilizing a recovery application will give you a good chance of recovering a stolen machine.  Developers claim that by using their software, 90 to 95% of stolen laptops can be recovered. Some, such as Absolute Software, even provide a $1,000 recovery guarantee.

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Answer: It is not uncommon to see headlines about large companies losing backup tapes, consequently exposing thousands of customers’ information to potentially malicious eyes. Unfortunately, losses of sensitive information occur so frequently with small businesses that it is hardly newsworthy. Laptops get stolen. USB flash drives get misplaced. The value of the compromised information is staggering, although companies often prefer not to estimate the damages or, in some cases, notify customers.

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Answer: As it relates to computer security, social engineering describes someone gaining privileged information by coaxing it out of somebody else. This can be done through any channel of communication and is an easy and effective means to defeat sophisticated security systems. Fortunately, the threat can be greatly reduced by awareness and some basic precautions.

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