Infrastructure Management & Support

Ascensha’s IT support is available on-site, online, or over the telephone. Services can be obtained on an hourly, a la carte basis, or as a part of a service contract in which Ascensha provides comprehensive infrastructure management. Regardless of the type of support you need, we are always happy to provide free estimates.

A La Carte Services
Hourly support is available for customers who have occasional IT needs. We offer highly competitive pricing that is tiered depending on the type of support required and whether or not it is performed on-site. All of our a la carte customers will have the option to enable remote administration, which decreases response times and reduces support costs down the road.

Service Contracts
Many small and medium businesses have an ongoing need for IT services, but it is often difficult to justify the expense associated with hiring dedicated technical staff. In addition to a la carte services, Ascensha offers customized infrastructure management plans that include ongoing maintenance, security updates, and performance optimizations for an affordable fixed rate. Organizations that opt for a service plan can receive unlimited remote helpdesk support and discounted rates on additional hourly services.